Taiwanese Speaking Customer Advisor (With Visa + Relocation Support)

Role: Client Success Specialist – Taiwanese Native/Fluent

Location: Penang, Malaysia (Georgetown / Bayan Lepas)

Work Model: Remote for 1 month (visa onboarding phase), transitioning to 100% On-Site

Work Schedule: 5-day work week (2 days off) | Rotating Shifts: Mon–Fri (9:00 AM – 10:00 PM), Sat–Sun (9:00 AM – 6:00 PM)

Total Package: MYR 8,500 – MYR 8,900 per month (inclusive of language stipend)

Position Summary

Working as a Customer Success Specialist, you will act as the core representative for a major e-commerce client. This front-line role delivers end-to-end customer care across phone and email channels, resolving user inquiries and upholding service quality standards.

Primary Responsibilities

• Customer Support: Assist shoppers via voice and digital channels with order processing, product inquiries, and account navigation.
• Data Security: Safely manage payment transactions and confidential customer details in full compliance with privacy protocols.
• Issue Resolution: Neutralize customer friction with professionalism to maintain high brand sentiment and user retention.
• Escalations: Identify complex or high-priority tickets and direct them to specialized internal departments.
• Process Enhancement: Partner with team members to streamline operational workflows and improve service quality.
• Performance Metrics: Consistently meet target KPIs and adhere to internal operational guidelines.

Candidate Profile

Mandatory Requirements:

• Language Skills: Native or fluent command of spoken and written Taiwanese, paired with B2-level English proficiency or higher.
• Education: Bachelor's Degree (essential for local Employment Pass/visa processing).
• Experience: At least 6 months of customer-facing experience in any sector. Recent graduates holding degrees in Mass Communications, English, or related fields are encouraged to apply provided they possess basic service fundamentals.
• Technical Skills: Minimum typing baseline of 40 WPM (90%+ accuracy); proficient with MS Office and Windows environments.
• Soft Skills: High EQ, active listening, strong critical thinking, and the patience to manage high-pressure customer interactions calmly.

Preferences:

• Preferred age bracket: Under 45 years old.